Terms And Conditions
Welcome to the Li’l Ohana website (“the Site,” “we,” “us,” or “our”). Li’l Ohana provides this website as a service to its customers. Please read the following Terms of service (“Terms”) as they govern your use of our website. By using this site, you agree to be bound by the following rules. In addition, Li’l Ohana reserves the right to change these Terms at any time without prior notice. Users of the site must agree to and abide by these changes. Please check this page periodically for changes. By using our website, you agree to be bound by our Terms of Use at all times.
USAGE LIMITATIONS
All content on the Li’l Ohana website, including all images, text, audio and video clips, is protected by copyright and/or other intellectual property rights or licences owned by Li’l Ohana. We welcome you to share our images with others, but please be sure to credit Li’l Ohana as the source and link to www.mylilohana.com. Your use of any information or material on this website is at your own risk, for which we shall not be liable. It is your own responsibility to ensure that any products, services or information offered on this website meet your specific requirements. Unauthorised use of this website may give rise to a claim for damages and/or constitute a criminal offence. Your use of this website and any dispute arising out of such use of the website shall be governed by the laws of India or other regulatory authorities.
DESCRIPTION OF PRODUCTS
Li’l Ohana is a designer, manufacturer and retailer of designer-quality products offered at great value to the customer. Our products are made mainly from high quality fabrics and are handmade.
NOTICE
Li’l Ohana may contact you or send you product-related and/or promotional communications by postal mail, electronic mail, general website notices, and more using contact information you provide.
PRICING POLICY
Prices on the website are inclusive of taxes in India (GST) and packing. For international deliveries, these prices do not include delivery charges, transaction fees charged by banks and payment gateways, and customs/import duties that may apply if the goods are shipped outside India. For an overview of delivery charges, please see our Delivery and Shipping Terms page. The prices of the products are quoted in Indian Rupees (INR). Prices in other currencies are based on current exchange rates. Payment for products ordered may be made in other currencies, subject to the addition of transaction charges. We reserve the right to change prices or shipping amounts at any time without notice.
PRIVACY POLICY
We make every effort to protect the privacy of our users and customers. This privacy policy sets out how Li’l Ohana uses and protects any information that you give us when you use this website. Your online privacy and security is our priority and we are committed to ensuring that you are protected. We will not share, sell, distribute or lease, personal information you provide to us, including your name, address, telephone number and email address. We will not receive your bank details, credit/debit card number, expiry date, cardholder name or any other information for payments made through our payment gateway.
DAMAGED PRODUCTS
We have done our best to present our items as truthfully as possible on the website. Li’l Ohana products are handmade. Please note that variations in colour, size, thickness, shape and appearance may occur due to the hand-woven nature. The care instructions on the website are a general guide. Please refer to the care instructions on the garment label for specific instructions. Measurements may vary by up to one inch as garments are cut and sewn by hand.
As the textiles are handmade and dyed with natural colours, there may be a 10% variation in thickness and colour. This is not considered a defective item. If a customer declares an item as faulty for such a reason, it will not be accepted as faulty until we have received and checked the garment back at our studio. Faulty items will only be declared if the fabric is torn or the seams are broken.
If you wish to exercise your legal right to reject faulty items, you must return them to us and our team will inspect them. Li’l Ohana reserves the right to accept or reject the return after the quality team has inspected the product and determined the results.
To claim a defective product, you must return it to us in accordance with the procedure we will communicate to you. Upon receipt of the product, we will conduct a thorough inspection. If the complaint is satisfactory, Li’l Ohana will refund the product to the customer along with the shipping charges incurred in returning the product against actual receipt from the courier. In the event of an unsatisfactory claim, the customer will be required to pay the duty/taxes paid by Li’l Ohana to accept the delivery and may then arrange for collection of the product.
If you are not satisfied with your purchase, please refer to our Returns and Exchanges section for further assistance or write to us at [email protected]
ORDER CANCELLATION BY LI’L OHANA
Due to unavoidable circumstances, certain orders that have been validly placed may not be processed or shipped. Li’l Ohana reserves the sole right to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include suspension of shipments to a particular location by our delivery carriers, limitations on quantities available for purchase, errors in product or pricing information, or defects in the quality of the product or textiles. We will contact you if all or part of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after payment has been debited, you will be refunded within 15 working days.
INTERNATIONAL ORDER REFUNDS
The customs duties prescribed by the respective country of dispatch shall be borne by the customer. In case of non-payment of duties and taxes for collection of the shipment, Li’l Ohana will not accept any claim for refund. The remaining terms and conditions must be fulfilled according to our shipping and return policy.
COOKIES
Cookies are small data files that are stored on your computer’s hard drive when you visit a website. These cookies help web browsers remember your preferences and collect information about your usage patterns to provide you with a better and more personalised web experience. Normally, web browsers accept cookies automatically. However, you can change your browser settings to notify you when you receive a cookie and then decide whether to accept or reject it.
RIGHT TO CHANGE
Li’l Ohana reserves the sole right to revise or amend these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions each time you purchase products from us or use our website.
CONTACTING US
If you have any questions or suggestions about our privacy standards, please email [email protected]. Our customer support team is available Monday to Friday from 10:00 am till 6:00 pm IST.
FINAL DISCLAIMER
Although we have taken all possible security measures to protect your personal information, we cannot guarantee complete protection. You provide all personal information at your own risk.
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